Recently, Sanpower Group held the Press Conference for Brookstone’s Debut in China and Hisap’s Strategic Transformation, which also witnessed the first public appearance of the smart product sales and service platform Xiu Hao Le (meaning: All Fixed). Xiu Hao Le is a “3C + Novelty” smart product sales and service brand launched by Hisap. It’s mainly oriented to the products of novelty, smart living and crowdfunding & creation. Users can log onto the website of Xiu Hao Le or follow its WeChat account to experience the second-to-none services.

 

 

Brookstone’s debut in China will definitely bring a “tech fever” to the domestic market. Currently, there exist various problems in the maintenance and repair of novelty products, such as the slow response to consumer orders, the cumbersome service process and the single type of maintenance products. Therefore, Xiu Hao Le will solve these problems by orienting itself to the full line of smart products. Its core maintenance team consists of experienced repairmen in the 3C digital industry. They are also senior players of the novelty products.

 

The service standard of Xiu Hao Le can be summarised as “521”: responding to the order within 5 minutes, arriving at the site within 2 hours and completing the service within 1 hour. Meanwhile, as noted by Xin Kexia, President of Hisap, the traditional after-sale service of 3C products only includes installation, debugging, maintenance and repair. Xiu Hao Le will, however, expand the service scope in an all-round way. Aiming to be a leading brand in the novelty product service field, Xiu Hao Le will provide consumers with a whole system of socialised services including player training, smart teaching, financial service, O2O omni-channel service, etc. On the one hand, Xiu Hao Le will meet the requirements of Hisap’s transformation in the Internet era and fill the gap of “cross-brand smart product sales and service platform” in the current market. On the other hand, Brookstone’s novelty products will provide a complete industrial ecosystem for Xiu Hao Le. We believe that with the cooperation between the three parties, Hisap will become a close friend of tech buffs and resolve all their troubles back at home.